Don’t Fear Customer Reviews

Doctor Testimonials Read our doctor testimonials to see why you should consider a FirstSight Sublease.

Charles Kim, O.D.

From my heart, I am delighted to recommend Firstsight Vision Services as your next optometric practice. I have been practicing optometry for 33 years and my scope of practice include military optometry, private office, employee position, and medical group with ophthalmologists. Out of all the different optometric modalities, my years with Firstsight stand out as very fulfilling and headache/hassle free, making my life easy. I tribute such experience due to fantastic support from the District Manager and Firstsight corporate leaders. If you decide to work as Firstsight OD, I guarantee you have made the right decision and will not have any regrets. The office will bear your name, and you are in charge from day one. I have had 15+ satisfying years with Firstsight and I firmly believe you will too. I wish you the best. Dr Kim, OD

Connie Choi, OD

Subleasing with FirstSight has provided me a platform to do what I love: Connecting with people and helping to improve their quality of life through eye exam service. I appreciate the freedom to set my own pace so that I can control how much time I want to spend with each patient depending on their individual needs. I am grateful for the mentorship and partnership with my district manager at FirstSight because I can receive support and help in running my optometry clinic. There is a sense of ownership that comes with being a sublease optometrist at FirstSight. The fact that it is my business and FirstSight is there to support, There is also a sense of community with other optometrists at FirstSight. Knowing that there are other doctors who can relate to my daily experiences and growth gives me an added sense of comfort and confidence.

Connie Choi, OD - Union City

Kathy Ng, OD

Subleasing my practice with FirstSight has given me the opportunity to balance motherhood and my career. The flexibility allows me to open my practice three days each week and still be fully engaged with my two young boys. FirstSight leadership has always been extremely supportive of my practice and this has been exemplified even more during this pandemic.

Kathy Ng, OD - Fremont

Jeffrey W. Gregg, OD

I appreciate the FirstSight business model because it allows me to concentrate more on primary care optometry and less on practice management. This setting allows me to experience a wide range of patient populations and I have the independence to practice the scope of optometry necessary to meet their needs.

Jeffrey W. Gregg, OD - La Mesa

Randolph Galang, OD

First Sight Vision Services is a great company to work with. I have been with First Sight Vision Services for more than 10 years. They gave me a great opportunity as a New Grad and they have also allowed me to grow with them and as my optometry career moved forward. First Sight Vision has allowed me to schedule patients in a timely matter, so my patients never feel rushed. They have allowed me to control my own staff and payroll options. They have also given me the means to run a successful practice with very low overhead. The best part of working with First Sight Vision Services is that you never feel alone. You can always count on your District Manager and First Sight Vision staff if you have any questions. Moreover, you also have a great community of optometrists who are only one phone call away. Even though we are all independent; we are all here to help each other.

Randolph Galang, OD - Elk Grove

Nicole Gonzales April 8, 2022 Practice Management no responses

We live in a review based world. Potential patients are probably searching review sites like Yelp to help decide which Doctor to see.

Now you are asking “What about bad reviews?”. Ryan Erskine provides the following guidance for handling bad reviews in his Forbes article (http://bit.ly/ptrevres) “How to Respond to Negative Reviews”.
Handled properly, bad reviews will not be a practice killer. When you do receive a bad review make sure to respond. Your response should include an apology (even if you were not wrong), acknowledge their concern and tailor your response to that concern, finally if needed, offer to take the take the conversation offline to get to a resolution. Make sure your response is timely and not defensive.

Done properly responding to both positive and negative reviews can actually increase your ratings. If you are worried about losing clinical hours to monitoring and responding to reviews train your staff to monitor your professional profiles and use template responses to customer feedback.

Embracing customer reviews is a low cost method to grow your practice. Satisfied patients are a great source for referral patients. Ask you customers to provide a review on your preferred site or include a link to your profile in follow up communication with patients with a request to provide a review.

FirstSight Vision Services

Doctor Testimonials Read our doctor testimonials to see why you should consider a FirstSight Sublease.

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